Quint is pleased to be the first APMG Accredited Training Organization (ATO) in the world to deliver the updated ITIL® 2011 Edition Foundation training courses beginning on August 4th, 2011. Quint has always been recognized as the global leader in ITIL education and this is the latest release since we were the first to introduce ITIL v3 globally in 2007.

With the recent announcement by OGC & APMG that the five official core ITIL® publications have been updated, we quickly deployed our international team of ITIL experts to provide this update of the eleven courses for our clients immediately. Please find the most recent information on training and certification for ITIL® 2011 Edition and how we can support your ongoing ITSM requirements.

The updates to the ITIL® 2011 Edition publications will reflect:

• Updated text and redefined diagrams
• Latest improvements addressed in the Change Control Log
• Suggestions made by the training community to make ITIL easier to teach organization wide
• Major revisions to the Service Strategy publication to reinforce key concepts

The milestones for US-English ITIL® 2011 Edition versions are as follows:

• TSO core ITIL® 2011 Edition publications: July 29th, 2011
• APMG updated ITIL® 2011 Edition Syllabi and exams: August 8th, 2011
• Quint's updated ITIL® 2011 Edition Foundation: August 4th, 2011
• Quint's updated ITIL® 2011 Edition Intermediates: September 1st, 2011

ITIL® 2011 Edition FAQs:

When will ITIL® 2011 Edition publish?
The publication date is 29 July 2011 for the hard copies. Electronic formats including eBook, downloadable PDF and Online Subscription will follow soon after.

Will my current certification expire?
No, all ITIL certification are for a lifetime, the certificate does state the version making the latest most valuable.

Can I take the new exam if I just completed my course within the past 60 days? Will I be prepared?
Yes, you may take the new exam.

Will all exams be receiving an update?
Yes, although Service Strategy had the most significant changes.

What if I took a previous Intermediate course over 6 months ago? When do I need to sit for an exam? Is there a deadline.
There is no deadline, just a requirement that the candidate actually followed training with an accredited ATO.

Can I still sit for the old exam beyond August 8th?
No, APMG will only issue a single version per course at any point in time, before August 8th 2011 that will be against the 2007 Edition, and from August 8th onwards against 2011 Edition.

How will the update benefit the end user?
The updated publications will be easier to read and understand, having addressed errors and inconsistencies, and issues raised in the Change Control Log and by the training community. The project's primary objective was to respond to users' feedback and requirements, and provides them with an improved product.

What updates have been made to the publications?
The authors have provided a short summary for each of the publications to give you an overview of these updates:

What will happen to the translations of the core publications?
The priority languages are Chinese, French, German, Japanese, Portuguese and Spanish. Work will begin on these projects as soon as the updated English editions are published.

Are the translated glossaries going to be updated?
Work has begun on updating all 23 translated glossaries and we hope to have these available around the same time as the English version.

Will the prices for the publications remain the same?
Yes, the prices for hard copies and all electronic formats will remain the same as the 2007 editions.

Will Online Subscriptions receive the update free of charge?
Yes. The update to the core text will be available to everyone with an active Online Subscription from TSO, the Official Publisher of ITIL. Subscribers will be notified of when the updated subscription will be available and will receive the updated text at no additional cost.

Will the publications look different?
Users will be able to distinguish between the current publications and the updated ones by the '2011 Edition' flash on the front cover. Imagery and colours will remain largely unchanged.

Will my software tool need to be updated?
This update should not affect the tool vendors, any impact will be minor. The scheme is administered by the APM Group (the Accreditor), on behalf of the Cabinet Office. For full details on the ITIL Software Scheme visit www.itil-officialsite.com

What updates have been made to the publications?
The authors have provided a short summary for each of the publications to give you an overview of these updates:

ITIL Service Strategy
The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defi ned process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

ITIL Service Design
Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy. A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the 'design coordination' process. Other signifi cant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.

ITIL Service Transition
The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarifi ed to help the reader to understand these key concepts. There is new content explaining how a change proposal should be used. The evaluation process has been renamed 'change evaluation' and the purpose and scope have been modified to help clarify when and how this process should be used. The service asset and confi guration management process has additional content relating to asset management, and there are improvements in the fl ow and integration of a number of processes, including change management, release and deployment management, and change evaluation.

ITIL® is a Registered Trade Mark of the Cabinet Office.